LOADING CLOSE

205 year old organisation meets the future head-on

Coming up this week in Melbourne is the Innovating IT Service conference. The final interview in this series is with Cameron Gough, General Manager of Australia Post’s Digital Delivery Centre. Cameron will be appearing on the discussion panel and delivering one of the opening keynotes on Wednesday. He’s been with AusPost since 2012 and …

The Future of IT Service Delivery

Don’t worry, it’s not another predictions post. The Innovating IT Service conference will be held in Melbourne on the 11-12 March. Gene Kim is keynoting, so of course, I’m going to be there. I was at the hotel bar, suffering oversupply-of-quality-sessions burnout at Knowledge12, at exactly the same time as the only other opportunity …

LEADit 14: Quicker, simpler, seamless

I’ve tried to capture the most distinct themes that emerged at this year’s Australian national conference for the itSMF in the title. As I predicted last year, our local industry did contract, but not in the way I expected. This year, we had one of our respected consulting firms go into liquidation, and another …

Pink14: was it worth it?

I’ve heard more than once that the Pink Elephant conference was something to behold. And if I was only to go once in my lifetime, I wanted it to be this year with Canadian astronaut, Commander Hadfield, as the keynote. So, I ponied up with the outrageous fees that IT conferences can command and …

LeadIT13 conference wrap

My annual working-holiday is over for another year, with the conclusion of the itSMF’s LeadIT conference, held in Canberra. With the Under New Management sign still hanging above the Australian chapter, the event went off without a hitch and there’s a renewed sense of interest in what the itSMF can do to reach more …

Change management and knowledge management holding each other’s hand

Jeanette Allom-Hill is the Change Leadership Director for the NSW State Treasury. She’ll be presenting Change Mangement—KM’s symbiotic partner or alter ego? at July’s KM Australia Congress. I spoke to her recently about her role in the NSW state government, and from our conversation, I’m sure she’ll have loads of fascinating stories about change …

KM Australia Congress 2013 – An interview with Simon Cheng from Ernst & Young

Simon Cheng is the knowledge leader for Ernst & Young’s Transaction Advisory Services in the Asia-Pacific region. He’ll be giving his session, Why should your CEO care about knowledge management?, on the second day of the KM Australia congress. The programme brings together lots of interesting speakers and case studies from a range of industries …

This revolution will be televised

Just when I thought this year’s speaking topic had been retired, I am back like John Farnham. (Australians will understand that reference.)

The conference industry is about to be disrupted; as if social media wasn’t enough. IT conferences have traditionally been the purview of managers, CxOs and others with corporate memberships. They’re expensive, and often …

Swarmconf 2012 wrap

I’d happily find any old reason to visit Melbourne, but this year’s Swarm conference promised to be a good one. I’ve been helping founders, Venessa Paech and Alison Michalk, put the concept of an Online Community Managers conference in front of more eyeballs, and I’d already known Alison through her professional forum moderation roles …

The Future is Practical

The LEADit 2012 conference rounds out a pretty stellar year for the Knowledge Bird. Knowledge management topics were high on the agenda and I can’t help but think the interest my paper sparked last year had something to do with that. Under the surface, though, there was something even better bubbling away.

Karen Ferris presented …