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Introducing, new online training

 

Just in time for your new year training budgets, Knowledge Bird has partnered with Klever to bring you a fast and affordable course covering the fundamentals of knowledge sharing.
Share more—achieve a lot more
Become more effective with the people and technology you already have by using effective knowledge-sharing practices.

This is a self-paced, ~30-minute course, where …

Zendesk Benchmarking & Analytics Workshop

Much like their blissed-out mascot, Zendesk have such a confident omnipresence on social media that I often forget they’re a startup. With over 15,000 users worldwide they’ve embarked on a lap of Asia-Pac with a series of bootcamp and benchmarking workshops. As the Knowledge Bird, I wear a few hats and one of them is as a Zendesk administrator and customer support manager for a client, so I thought I’d go along for a bit of schooling.

Apollo Takes Off

Created by Italian software company, Applicom, Apollo has been billed as an alternative to Basecamp and Highrise. Indeed, it’s look-and-feel is not unlike a 37 Signals product, and the new-look Google, for that matter.

Running a Business with Basecamp’s Free Trial

As a freelancer, I have been using the Basecamp’s online project management tool for quite. I’ve been a contractor with a login to clients’ paid versions and I’ve been running my own free trial version quite successfully. Together with Highrise, it’s a good little knowledge management system. If I’m disciplined enough to document my quoting, processes and milestones, it’s less stuff clogging up my head when I switch off the computer.

HelpMaster Pro Exhibits at CeBit

CeBIT Australia 2011 was held in Sydney last week. I went along on the last day of the exhibition to catch up with the HelpMaster guys on the PRD Software stand. It was their first time as an exhibitor at CeBIT and they were certainly busy the whole three days. Fielding lots of interest from people looking for CRM and service desk solutions, they took the opportunity to demo HelpMaster Pro’s newest version.

Read PRD’s software recap of the day here.